Our Commitment

At Fair.goodness, every product is carefully crafted, packed, and quality-checked before dispatch. Due to the personal nature of skincare and haircare products, we are unable to accept returns on opened or used items.

We encourage customers to review product details carefully before placing an order. If you have any questions, our customer care team is always happy to assist.

Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged during transit
  • Defective upon arrival
  • Different from the item ordered

please contact us within 48 hours of delivery by emailing hello@fairgoodness.com along with:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)

After verification, we will arrange a suitable resolution, which may include a replacement product or store credit where applicable.

Returns

For hygiene and safety reasons, we do not accept returns of:

  • Opened products
  • Used products
  • Products with broken seals
  • Personal care and skincare items that have been opened after delivery

Products must be unused and in their original condition to be considered for any return review.

Order Cancellations

Orders may be cancelled before they are dispatched from our facility.

Once an order has been shipped, cancellation requests cannot be accepted.

Replacement Policy

Eligible replacement requests are reviewed on a case-by-case basis.

If approved, a replacement product will be shipped at no additional cost to the customer.

Allergies & Individual Skin Reactions

Our products are made using carefully selected ingredients. However, individual skin types and sensitivities may vary.

Customers are encouraged to review ingredient information and perform a patch test before full use.

As personal skin responses differ from person to person, we are unable to offer replacements or compensation for individual allergic reactions or sensitivities.

Shipping Charges

Shipping charges, where applicable, are non-refundable.

Need Assistance?

We’re here to help.

Email: hello@fairgoodness.com

Our customer care team will do their best to resolve any concerns quickly and fairly.